Project overview
Debricks Apartment is a growing hospitality provider offering premium accommodation and on-site
restaurant services. While the apartment complex offered high-quality rooms, its operational processes—including
booking, billing, and internal management—were fragmented, leading to inefficiencies and revenue leakage.
Credevnet was engaged to design and deploy a secure, integrated digital solution that would automate key
business functions. The primary goal was to improve the guest experience (via online booking), ensure
accurate revenue capture (via automated billing), and streamline internal operations (via centralized
room and restaurant management).
Client challenges & requirements
Before the project, Debricks Apartment faced several critical operational hurdles:
- Manual Booking Process: Bookings were managed via phone calls and third-party travel agents, resulting in double-bookings, errors, and loss of direct customer relationships.
- Inconsistent Billing: Customer billing, especially for services like the restaurant and room service, was manual and often delayed, leading to discrepancies and revenue loss.
- Poor Room Visibility: Management lacked a real-time view of room status (e.g., Vacant, Occupied, Needs Cleaning), slowing down check-in/check-out and maintenance.
- Restaurant/Room Service Disconnect: The food service operation was separate from the core guest ledger, making consolidated billing and inventory tracking difficult.
The client required a unified system to handle the entire guest lifecycle, from initial booking to final billing:
- Online Booking Engine: A secure, direct-booking portal on the website with real-time room availability display.
- Automated Customer Billing: A system that automatically consolidates all charges (room, restaurant, services) into a single, accurate bill upon check-out.
- Restaurant Management Solution: A module for taking food and beverage orders, managing kitchen operations, and tracking restaurant inventory.
- Room Management Functionality: A real-time dashboard displaying Room Status (Clean, Dirty, Under Maintenance) and current occupancy.
- Role-Based Access: Secure access for staff, management, and restaurant personnel.
Project solution
Credevnet developed a comprehensive Property Management System (PMS) tailored to Debricks Apartment's specific needs:
- Centralized Booking Engine: Integrated a user-friendly, secure online booking module directly into the apartment's website, reducing reliance on third parties and providing guests with instant confirmations.
- Automated Billing & Ledger: Developed a module that automatically posts all guest expenditures (restaurant, laundry, mini-bar) to a centralized ledger, generating error-free invoices automatically upon check-out.
- Real-time Room Management Dashboard: Implemented a visual Room Status Dashboard accessible to front desk and housekeeping staff. This feature instantly updates room status (Vacant & Clean is highlighted), minimizing check-in delays.
- Restaurant Point-of-Sale (POS) Integration: Integrated a restaurant management system that links orders, inventory, and payment directly back to the guest's room ledger.
- Reporting & Analytics: Included management tools for tracking occupancy rates, revenue per available room (RevPAR), and restaurant performance.
Result and impacts
The new system immediately streamlined operations, significantly boosting efficiency and profitability for Debricks Apartment:
- 25% Increase in Direct Bookings: The user-friendly online booking engine shifted customers away from costly third-party agents, maximizing direct revenue.
- Near-Zero Billing Errors: Automated billing eliminated discrepancies, resulting in faster check-out times and improved guest satisfaction.
- Faster Turnaround Time: The real-time Room Status dashboard reduced the average time needed to prepare a room for the next guest by 30%, boosting overall occupancy potential.
- Enhanced Financial Control: Management gained clear, instant visibility into revenue across all departments (rooms and restaurant), allowing for better pricing and inventory decisions.
The digital solution transformed Debricks Apartment into a modern, efficiently managed hospitality business, delivering a superior experience for both staff and guests.
