Project overview
Home & Away Restaurant sought to improve customer ordering and delivery operations through a seamless mobile solution. The project included building a customer app that allows users to browse menus, place orders, select preferred branches, and track deliveries as well as a rider app designed for delivery personnel to manage orders, deliver orders and navigate routes.
The goal was to enhance the customer dining experience, streamline branch operations, and ensure timely and accurate deliveries
Client challenges & requirements
- Long distance access
- Lack of convenience:customers order from home with ease.
- Order misdirection: Customers sometimes placed orders from branches outside their delivery radius, leading to delays.
- Delivery inefficiencies: Riders had no structured system to receive and manage delivery tasks, causing late deliveries
- Poor communication: Limited communication between customers, riders, and restaurant staff.
- Customers lacked visibility into order progress and rider location, creating frustration.
- Restaurants struggled to monitor delivery performance, customer satisfaction, and branch efficiency.
Requirements includes
- A customer app for ordering, branch selection, and delivery tracking.
- A rider app to simplify order assignment, navigation, and delivery updates.
- An admin dashboard for branch and order management, performance monitoring, and analytics.
- Seamless communication tools and push notifications for all stakeholders.
Project solution
Home & Away was designed to bring the restaurant experience closer to customers
by eliminating the stress of distance travel for meals. With the customer app,
users can conveniently order from the home & away restaurant branch nearest to
them and track their delivery, while the rider app empowers delivery personnel
with efficient tools to manage tasks and routes. Together with the admin dashboard,
the system creates a seamless flow between customers, riders, and the restaurant
ensuring speed, transparency, and convenience for everyone.
CUSTOMER APP
- Order and Payment: Easy menu browsing, order customization, and secure payments.
- Branch Selection: Customers choose nearby branches, with automatic location-based recommendations.
-
Tracking: Track orders and riders with notifications.
- Convenience: Full ordering process handled from home, eliminating walkin stress.
RIDER APP
- Riders get instant order alerts with the option to accept/reject.
- Order Details and Navigation: Access to customer info, instructions, and optimized routes.
- Status Updates: Mark orders as picked up, in transit, or delivered with proof.
ADMIN
-
Branch Management: Handle branch specific orders and availability.
- Order Monitoring: visibility of orders and deliveries.
-
Analytics: Insights into rider efficiency, delivery times, and customer preferences
Result and impacts
Customers no longer have to endure the stress of long trips
just to enjoy their favorite meals. Orders can now be placed in minutes, tracked, and delivered faster,
giving customers the comfort of dining from home with confidence. For the restaurant, operations became
more efficient as branches managed orders seamlessly and riders had clear delivery workflows. The combined
effect was stronger customer loyalty, increased sales, and a smoother endto end dining experience that benefited everyone involved.
- 30% increase in orders as customers embraced the ease of mobile ordering.
- Faster deliveries with riders guided by structured task management and navigation.
- Higher customer satisfaction thanks to real time tracking and transparent communication
- Improved branch efficiency with clear visibility of order flow and performance.
- Streamlined operations reducing mix-ups, delays, and cancellations.
- Stronger customer loyalty as stress free ordering encouraged repeat usage
